The user interface has been excellent; nobody from the field has phoned us to say there hasn't been a part in the store when we were told it would be there... and the transition from suppliers to sites [PUDOs] works seamlessly. Every PUDO works well.

What Ed and the team offer is a real breakthrough in driving after-market support and it fits hand-in-glove with our business model of driving continuous improvement in all that we do.

The Parcel Suppliers system effectively eliminates all those ‘chasing up' phone calls that are enough to drive anybody mad. Everybody involved knows exactly where they stand, so from a service point of view, it just matches what we're trying to achieve in the business.

The whole process is run smoothly from start to finish. The engineers have been particularly pleased with the process. They get a text and an email when their package arrives... they can organise their days so much better.

We were very proud to be the first vending machine manufacturer to collaborate with Parcel Suppliers. The flexibility of this service and the nationwide network of PUDO locations not only saves operators' time and money, it also enables them to offer an even better service to their customers.

After conferring with a number of our customers, it was clear to us that we could add to the efficiency of their operations by adding the Parcel Suppliers service to ours.

Frankly if you have a complex parts logistic issue to contend with, then Parcel Holders is a no-brainer

The support and efficiencies it [Parcel Holders] has driven within our business have been fantastic... it's a hassle-free solution

We've been able to pare-back our returns process and allow our customers to track a part's progress. There's neither a ‘middleman' nor a requirement to move a parcel between depots. The replacement part goes straight to the engineer; the faulty part comes straight back to us

Parcel Holders was the best efficiency measure we have ever taken in our service department.

We've previously sent items out to customer's premises and to private homes, which always leads to engineers waiting around twiddling their thumbs. Using the Parcel Suppliers network, we cut out all that waiting and because PUDOs are located close to the engineers, they save a lot of travel time and save money too on fuel. It's great for our customers!