Our nationwide network of staffed PUDOs (PickUp DropOff points) guarantees first time delivery, every time - any delivery company, every consignment.
Designed specifically for field engineers. When their parts consignment arrives, they receive a unique smart PickUp pin, by text and email.
Getting goods into the right hands can be a lengthy process. If you're not experiencing the frustration of getting parts to engineers then it is likely that your customers are!
It's simple! Register to become a Parcel Suppliers Member. Invite your customers to create a Parcel Holders account. Then add in their field service engineers. Next time your customer orders from you, their consignment comes to one of our PUDOs. Your customer's engineer picks up the parts and gets on with the job.
The user interface has been excellent; nobody from the field has phoned us to say there hasn't been a part in the store when we were told it would be there... and the transition from suppliers to sites [PUDOs] works seamlessly. Every PUDO works well.
What Ed and the team offer is a real breakthrough in driving after-market support and it fits hand-in-glove with our business model of driving continuous improvement in all that we do.
The Parcel Suppliers system effectively eliminates all those ‘chasing up' phone calls that are enough to drive anybody mad. Everybody involved knows exactly where they stand, so from a service point of view, it just matches what we're trying to achieve in the business.
The whole process is run smoothly from start to finish. The engineers have been particularly pleased with the process. They get a text and an email when their package arrives... they can organise their days so much better.
We were very proud to be the first vending machine manufacturer to collaborate with Parcel Suppliers. The flexibility of this service and the nationwide network of PUDO locations not only saves operators' time and money, it also enables them to offer an even better service to their customers.
After conferring with a number of our customers, it was clear to us that we could add to the efficiency of their operations by adding the Parcel Suppliers service to ours.
Frankly if you have a complex parts logistic issue to contend with, then Parcel Holders is a no-brainer
The support and efficiencies it [Parcel Holders] has driven within our business have been fantastic... it's a hassle-free solution
We've been able to pare-back our returns process and allow our customers to track a part's progress. There's neither a ‘middleman' nor a requirement to move a parcel between depots. The replacement part goes straight to the engineer; the faulty part comes straight back to us
Parcel Holders was the best efficiency measure we have ever taken in our service department.
We've previously sent items out to customer's premises and to private homes, which always leads to engineers waiting around twiddling their thumbs. Using the Parcel Suppliers network, we cut out all that waiting and because PUDOs are located close to the engineers, they save a lot of travel time and save money too on fuel. It's great for our customers!